Refunds
You will only be eligible for a refund if your purchase is faulty/damaged or under sole discretion of Made with Lovell & Care
Returns
We do not accept returns due to each item being bespokely crafted.
Exchanges
We only repair or replace items if they are defective or damaged. Send us an email including pictures at support@madewithlovellandcare.com
Shipping
To return your product email us at support@madewithlovellandcare.com for return address
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.